EFQM_Model_欧洲质量管理模型

Introducing theIntroducing the EFQM Excellence Model 2010EFQM Excellence Model 2010EFQM Excellence Model 2010EFQM Excellence Model 2010 IntroductionIntroductionIntroductionIntroduction Agenda for Today Why change the Model Drivers of change The Core Team The Process Introduction the EFQM Excellence Model 2010 Introduction the EFQM Excellence Model 2010 Fundamental Concepts of Excellence Criteria and Criterion Parts RADAR and Scoring Implementing the EFQM Excellence Model 2010 EFQM Excellence Award 2010 Assessor Training Implementation Guides Self Assessment Ongoing Review and Update Process Drivers of Change Key Drivers of Change Feedback from EFQM Member Survey Apr 09 Recognition of strong and emerging trends such as The Core Team should Represent the key stakeholders of EFQM including key members public sector National Partners assessor and training communities emerging trends such as innovation risk management and sustainability Feedback from the National Partners Assessors and Training Faculty Feedback from EU on improving the relevance and visibility of the Model EFQM Board of Governors requested review May 09 training communities Seek addition feedback and from academia and relevant EU departments Complete the review for launch at EFQM Forum 2009 The revised version of the Model must retain The 9 box Model 8 Fundamental Concepts RADAR scoring The Core Team EFQM Assessor Network Christian Forstner Andre Van Der Geest Public Sector Marie Lindsay Jacques Philippaerts Key Members Matt Fisher EFQM Trainers Chris Hakes Geoff Carter EFQM National Partners Andre Moll Andreas Redling EFQM Pierre Cachet Herve Legenvre Review Process Identify Working Group Request on key themes Consolidate s Provide on key themes Core TeamWorking GroupsEFQM Appoint Core Team Consolidate s Review Concepts and RADAR Develop 1stDraft Model Identify key themes Develop 2ndDraft Model Approve design template Approve final document Review they unite their people in sharing and achieving the organisation s core purpose and objectives Leading with Vision Inspiration Concepts incorporated or emphasised include Creativity and Innovation Sustainability Corporate Governance Organisational Agility Risk Management Promoting products no need to compile a submission document Can be customised to focus on some selected strategic themes Contact paul gemoets efqm org for further ination 57 Assessment Tool Kits Starting the Journey On the WayAdvanced We are updating and fully revising the Determining Excellence questionnaire Olympic Test Customised assessment by peers Strategy based Assessment 58 Excellence questionnaireStrategy based Assessment Contact paul gemoets efqm org Free assessment tools on EFQM website before end October 2009 Implementation guidelines will be developed over time Implementation Guidelines The Core Team will be seeking where implementation guidelines would be useful These will be driven and developed by specific member groups groups EFQM will provide support including guidance and templates Contact one of the core team with your ideas Marie and Jacques are already planning a working group to develop the guidelines for Public Sector Organisations If you want to be involved get in touch 59 Principles for future update The EFQM Excellence Model will be reviewed and updated at least every three years All stakeholders will be involved in the process The Assessor Community will be able to ideas at the Learning Edge and following the Award Cycle The Core Team will meet on a regular basis within this annual cycle to review and prioritise the s The conclusions from this review will be shared with our stakeholders 60 Questions Look for Thank youThank youThank youThank you