《精编》软件资产管理

SoftwareAssetManagement ManagingITInvestmentsSoftwareAssetManagementMicrosoftLicensingInsights 11 13 14March2003 SoftwareAssetManagement SAM Overviewoftopicscovered WhatisSAMandwhatdoesitmeantome HowtoimplementaSAMprogramandmanageyoursoftwareefficientlyEliminateunnecessaryITspending MicrosoftVolumeLicensingbestpractice GrantsownerthelegalrighttouseoraccessasoftwareprogramUsagegovernedbyvendorslicenseagreementandcopyrightlawIntellectualpropertycopyrightremainswiththevendor Whatisasoftwarelicense WhyinvestinIT ExpediteachievementofbusinessgoalsWorkfaster Improvequality Minimisecost CompetitiveAdvantage SoftwareAssetManagement ComprehensiveapproachtoimprovingROITwofocusareas Minimisecostsandinvestments andMeetandexceedbusinessrequirements TotalCostofOwnership TheCostingModelOnly12 ofthetotalcostspentons wandh w 18 20 100 24 18 2 6 12 Support Mgt HW SW Dev Comms Enduser Downtime TCO EarlySAMAttempts SetofprocedurestoidentifyusageIgnoredfinancial contractual technicaldetailsWhydidearlyattemptsfail SAMwasseenpurelyanITissueLackofconsiderationoftheneedsoftheorganisationasawhole SAMshouldtoucheverypartofyourorganisation UpperManagement Whenadministeredintelligently PromotecommunicationandcoordinationProvideperancecriteriaDefinesresponsibilityForceplanning KeyPlayers Purchasing Accounting ProcurementRecordkeepingAccountsPayable AP Q CanAPdeterminewhethertopayinvoice IsthevendorhonouringallTerms ConditionsMaintenancecontractsbeenapprovedAgreementcancelled KeyPlayers ITadministration helpdesk NegotiatebetterlicensingdealsImprovesdecisionsonupgradesandsupportAssistwithdeploymentProactivenotreactiveMaximisehelpdeskservices KeyPlayers EndUsers DefinesenduservsITresponsibilitiesEducateonITpolicyandproceduresGivesaninsightintoITStrategyPromoteconsistencywiththeend userWhydidweupgrade KeyPlayers WhyisSAMimportant LicenseComplianceVendorsnormallyviewunintentionalmisusesympatheticallyMustdemonstratecomplianceeffortsIntentionalnon compliancenottoleratedTheCostPublicembarrassmentSubstantialfinancialpenaltiesPersonalliabilityforcompanydirectors WhyisSAMimportant DecreaseRisks AcquisitionRisksUnauthorisedpurchaseoflicensesLicensespurchasedbutnotreadilylocatableOverpaymentoflicensefees WhyisSAMimportant Distribution DeploymentRisksLackofcontroloverwheresoftwareisinstalledUnauthorisedduplicationofsoftwareMonitoring ReportingRisksSoftwareusageisoutsidelicenseconditionsUnderlicensedproductsOverlicensedproducts SAMPitfalls PurchasinganelectronicmonitoringtoolwithoutaSAMprograminplace Silverbullet solutionsSAMeffortsarelikelytostall RecommendedApproach AssessyourowncircumstancesLooktoaphasedimplementationAdoptthemostappropriateelementsaseverybodyisdifferent SmallBusinessMultiNationalPublicSectorPrivateEntity DevelopingaSAMprogram PlanningandBudgeting IdentifybusinessobjectivesAssessinfrastructureneedsIdentifyexistingresourcesResearchavailableopportunitiesCapturewithinbudget PlanningandBudgeting Acomprehensivebudgetshouldincorporate Hardware softwareTrainingDevelopmentManagementSupportDowntime DefineResponsibilities Contractual Master EnrollmentholderWhoisresponsiblefor ImplementingSAMPlanning budgetingMonitoringcomplianceDevelopingSAMpolicy proceduresAppointasoftwaremanager Sendsastrongsignal DevelopingaSAMprogram EstablishProcedures Procurement ThroughnormalpurchasingchannelsHowmuchdoesitcosttoraiseaPO Whatisthemostcosteffectiveprocess alisetheprocess eliminatehistoricalquestionsAvoidreconstructinglicenseparentage difficultwithoutgoodSAMBuyfromarespectableMicrosoftResellerVisit CASESTUDYDecentralisedconstructioncompanyNoclearprocurementpolicy purchasesalsoondecentralisedlevel PurchaseofFPP OpenOver licensedonseveralapplications under licensedonOfficepro Procurement Q Howcanweaddressthis A InvoiceverificationHaveallITrelatedinvoicesforwardedtoITdeptpriortopaymentAsprocessevolvesdevelopalinkwithacctspayable Procurement Deployment AccesstosoftwareislimitedAuthorisationforloadingisdefinedProducttobeloadedisclearlystipulatedSoftwareregisterupdatedonceinstalledHomeusageismanagedDisposalofoldmediacontrolled Management PitfallsUseofspreadsheetsorsmallcustombuiltdatabaseProcessalmostguaranteedtofailasitbecomestocomplexandonerous RecommendationLooktoadedicatedownershipmanagementtoolcapturing WhatwasoriginallypaidRecurringcostsHowandwherewasitacquiredH w s winterdependencies OEMReferencetosoftwarelicenselibrary Management EstablishgoodrecordkeepingsystemsHardwareInventorySoftwareinUseInventoryLicenseInventoryMediaInventory Management Management CASESTUDYEuropeanMediagroupSuspectedofbeinguncompliantLARhadsystemproblems30 oflicensesunderwrongcontract Q Howcanweaddressthis A ReconcilePOtoinvoiceandlicenseconfirmationWhyadoptthistypeofapproach PhysicaldeliverabletocontrolpaymentResellerfocusesonprocessingaspaymentdependsonitMoreefficientthanamacrolevelassessmentIdentifieserrorsclosetowhentheyoccur Management Whatismy ProofofLicense Acceptable proofoflicense isdeterminebytheinwhichthesoftwarewasprocured Forexample Retail OEMproduct Cert