引 言 7
2.5较强的文字工作能力 (收集信息能力). 10
总 结. 21
关键词： 秘书 办事能力 素质 协调沟通
参 考 文 献
Orders to record
Chinese abstract 6
Lead it 7
Introduction to contemporary secretary ability 8
A secretary, introduction. 8
The origin of the 1.1 secretary. 8
1.2 the secretary and the secretary of the importance of ability. 8
Second, the secretary should have what ability. 8
2.1 professional ability. 9
2.2 language ability. 9
2.3 communication. 10
2.4 strain capacity. 10
2.5 strong ability of written work (ability) to gather information. 10
2.6 use of office automation technology ability. 11
2.7 to understand and grasp ability. 11
2.8 analysis and control ability. 12
2.9 internal communication and coordination skills. 13
2.10 as a good modern secretary, he should also learn to drive a car. 16
Three, secretary ability depends on their own quality. 16
17. 3.1 professional moral quality
3.2 business quality. 18
3.3 the psychological quality. 20
21 always knot.
Enterprise demand for secretarial staff competence, is the focus of modern secretary training work, higher requirements for secretary personnel work in modern society, let us realize that only by constantly strengthen their own ability to improve, to adapt to the pace of The Times development with the help of the secretary to work effectively, enterprises can be engaged in business and management more effective. Enterprise secretary good professional quality is the basis of promote the normal operation of enterprises, in the new situation, improve the comprehensive quality of enterprise secretary is the urgent needs of the enterprise management in the new period. Become a more experts to competent for his job, become a compound talent, for enterprises and individuals have good development prospects.
Keywords: secretary coordinated communication ability quality
With the development of social economy, the secretary has developed into a unique career. For the social and economic development plays an increasingly important role. Today, the secretary has become an indispensable part of the whole society. In all enterprises and institutions, and a party and government organs, the secretary has become less desirable strength of the whole society. Is to make great contribution to the development of social economy. Along with the progress of The Times, the human has entered a highly developed science and technology of the 21st century. As a contemporary secretary, his secretary should possess not only history writing ability, should have the ability to modern secretary of public relations and at the same time should also have a flexible use of various office software and the ability to drive a car, far more than is the so-called "talkative" can eat can drink, "or" can "make pencil" secretary or just a beautiful vase in the office.
As a modern secretary, with strong practicality and operability, therefore, it requires the secretary must have extremely strong writing foundation of basic skills. If you can't master the secretary of the sturdiness knowledge, without knowledge to arm themselves, and not often to recharge my batteries, so he can not do secretarial work, even if he (she) has a good figure and a good face, shine or there is a strong backing force, also hard to be competent secretary. This requires that he had to master relevant theoretical knowledge, to arm themselves with knowledge, this is the premise condition of contemporary secretary at the very least. Whether corporate secretary or secretary concerning foreign affairs, and neither party secretary or private secretary, as a modern secretary, not only to be familiar with and master the related principle of secretarial science, secretary personnel should have clear document management, meeting organization, business negotiation, letters and visits, reception, and so on knowledge, and constantly improve their writing ability.
Introduction to contemporary secretary ability
A brief introduction, a secretary
So-called "secretary", from the literal meaning can be understood as closely follow the leadership, to lead an office staff service desk work.
The origin of the 1.1 secretary
In our country, the word "secretary" first appeared in the han dynasty: refers to the mysterious book. Because the books will not be publicly known as the "secretary". Late eastern han dynasty, "secretary" not only refers to the content, also refers to the institutions and personnel. In ancient times, secretary of the workers, known as the "official", "the ancient", "history", "history", "the book", etc. To the qing dynasty, the secretary of the our country names conform to actuality, the real work. After the xinhai revolution, qualitative changes have taken place in the meaning of the secretary. Secretary has completely out of the word "book", the meaning of transition from original which is specifically engaged in the secretary job or position. Second, all the old name for secretary personnel out of the historical stage, the government departments at all levels of personnel engaged in the work of the secretary or relevant to "secretary".
1.2 the secretary and the secretary of the importance of ability
A good secretary should have a wise mind, keen insight, will coordinate the relationship between all of the employees, should attach great importance to the existence of oneself, want to reflect their own value.
The secretary in the company to play the role of a transmission. The development of modern society, the secretary of the increasingly need high quality talents, so we want to improve their own quality at the same time have their own thoughts and ideas, to accept the new knowledge constantly, cultivate their own work and social skills, according to the company's rules and regulations, reasonable arrangement of work, improve work efficiency.
Secretary this position is very important, the secretary of our company is doing very well, really ready to lead the left and right arm. Secretary is representative of their own boss, to play the role of a transmission, represents the image of the boss, traveling is represents the company's image.
Second, the secretary should have what ability
Secretary of competence refers to a person to accept any task completion and the occasion requires processing ability, by a variety of comprehensive ability, reflects a secretary's comprehensive quality, the comprehensive quality include: professional ability, language ability, communication ability, strain capacity, strong ability of written work, office automation, the required technical skills, understand and grasp ability, analysis and control ability, communication and coordination ability, driving ability, etc.
2.1 professional ability
Familiar with work, grasps the work rules, be familiar with the working methods, understand objects, know yourself, to work freely. The secretary major should be familiar with the meetings, documents, investigation, letters and visits, reception etiquette, collecting information and other professional knowledge.
Secretary job functions involved in project management, computer software applications, meetings and business trip Intranet, extranet, and communication, file information, office management, etc. This change makes the needs of the market for secretary personnel vocational skills also began to change. The professional ability is also essential.
If you want to do a real secretary, also should have the ability to master and apply the modern office automation. In the real society, as the society developing forward continuously, the rapid progress of science and technology, not the computer, do not know the use of modern office software is still not enough. As a modern secretary should not only learn the computer typing, also should skillfully master the use of EXCEL and other modern office software. Such ability faster and more accurate for the modern office, can we truly experience the "time is money" "speed is creating benefits" of the modern office concept.
2.2 language ability
Speaking ability and success rate has a direct relationship. Upload work orders, receiving visitors, visit, negotiate and so on, cannot leave the talking, talking is a basic condition of business success, is also a basic condition of handling the relationship.
Can speak standard is roughly is articulate, polite gentle and fluent and accurate, lively and organized, and simplified properly, sincere attitude. Also have a little the art of speaking: manner, persuasive, alert, humorous, polite, and so on. Need to have a clear understanding to the language ability is an important factor for the success or failure, can make all sorts of things have to speak through the meeting.
Not only refers to the oral language, it also includes body language, a lot of people know the role of body language in communication. But in the use of body language, pay attention to body language use situation is appropriate, is consistent with its role. Do less meaningless action, so as not to distract attention, influence the working effect
2.3 communication skills
Communication skills, interpersonal is a science. A sophistication that article "clarity all learning,". If a secretary is very sociable, meet is ripe, make the person is easy to close, also easy to trust, so, the success rate is relatively high. Secretary of communicative competence, mostly embodied in the work coordination. Pay particular attention to the relationship with the leadership of the world. Secretary to handle good relationship with the leadership, the key is well prepared to lead the service work, real auxiliary effect.
Due to the speeding up of office automation, the development of modern communication technology, especially the Internet increasingly penetrated into our daily work and life, the impact on the secretarial work is intensifying, modern secretary job is undergoing a quietly but profound revolution, traditional secretarial work such as filing, drafting documents, etc., in the proportion of secretary in your daily work is becoming more and more big. The secretary interpersonal ability determines the secretary of quality and quantity to gather information.
Communicative competence is an important factor to handle interpersonal relationships. Secretary in discipline and not leak under the premise of efforts to do well with the up and down or so every aspect of interpersonal relationship, have certain difficulty, but must be clear, sociable, accessible, easy to trust, business success rate is high, the speed is fast, or conversely. Communication skills also reflect a person's ideological character accomplishment, the secretary of the most acclaimed relationships are good.
2.4 strain capacity
Secretary facing various affairs often rapidly changing and growing. Some of the work plan, plan and imagination, often correspond to reality is not big, the proposed solution completely disrupted. This would require the secretary occasion requires not disorderly, calm, the principle of constant, fast, flexible disposal, the desired purpose.
2.5 strong ability of paperwork (ability) to gather information
Can write will way is a lot of professional should possess the basic qualities, for the secretary, higher demands. Secretary to say, is good at express their thoughts and opinions, and the leaders can accept. In the daily work of the office secretary to accept the leadership of the instructions on the one hand, on the other hand also want to deal with specific work object. To achieve the desired purpose, it is necessary to accurately and quickly grasp the intention of leadership explaination. At the same time also to accurately understand and understand the ideas of business objects.
The formation of the secretary personnel writing power of expression and improve, depends on the long-term, repeated, hard writing practice. Document writing is: should achieve "faithfulness, expressiveness and elegance", accurate, concise and fluent, have lasting appeal. Text work ability requirement is: has the rich cultural knowledge, a higher level of political theory, and can as soon as possible familiar with the party and state policies, familiar with the laws and regulations, the mind clear, quick thinking, strong understanding and distinguish ability and logical thinking ability, abundant vocabulary, fluent style of writing, and so on. Secretary should not only often begin with words reflect some of the important conditions to the leader and important ideas, but also often report generation leading some materials, report and so on, also locked good writing and drafting documents when necessary.
Writing ability is inseparable from the accumulation of knowledge, therefore we also need the capacity of information collection. As a secretary should have a high understanding ability and keen insight and extensive information collecting ability and excellent writing ability. Secretary of a main job is to survey and collect useful and comprehensive decision information, and timely report to myself. Secretary to collect information to write special reports, they also often want to draft some companies inside and outside the business documents, when it is necessary to replace supervisor to draft the speech, etc
Into the company's beginning due to some relevant documents and notices, for I just out of the university is not so simple, but my major is secretary. Are words of knowledge, so over a long period of time on the job training, and now it's much more also is very suitable force to deal with.
2.6 use of office automation technology ability
With the development of modern office equipment, to grasp the requirements of the technology has not only confined to the professionals. Such as operating computer input, output, and edit the file, should be every secretary should master the technology. Mastering certain technical means, to improve the work efficiency, speed up the rhythm of thinking, to adapt to the job needs a clear positive role.
2.7 ability to read and comprehend
Understand and grasp ability, is to listen to fast, distinguishable, remember well. Therefore, must have the focus of attention, sensitive reaction, the profound understanding, strong memory, wit group together and exquisite taste. To do this, first we need to do:
One is to understand the work content of boss. Know what are the current plans, company boss to attend what meeting, boss was responsible for the operation and management of the department, and so on and so forth. As a secretary should also be aware of the enterprise organization structure, clearly know who, where, what kind of business is responsible for, in this way, can according to their own actual situation in the job, the corresponding action quickly, well completion documents, such as the telegraph, the telephone communication, efficiently assist supervisor's job.
The second is to know the boss work habits, personality, values, etc. Understand the supervisor's personal circumstances, can be targeted, actively carry out some work, make up the lack on the ability of some of the boss, pay actually become a helper.
Three is to understand the scope of the supervisor's contact and some family affairs. Only familiar with the communication range of boss and private family, can to properly deal with all kinds of sudden situation.
2.8 analysis and control ability
Organize and control ability, is good at the multifarious organ transaction in order. Secretary often face the reorganization, the multifarious urgent situation, need to reduce transaction quickly, combing out the clue, depending on their priorities right, how easily it, deftly used to leave things to deal with clearly which respectively, in an orderly way. It's need to have the ability to organize and control the transaction.
As a secretary needs to have accurate judgment, working for his boss and the company has a comprehensive and profound understanding. As a secretary can't make free views even beyond their authority. But, as a secretary, should to oneself the next step of work have a basic grasp of, to oneself should do and can do a accurate judgment. In order to save time in the boss's, as a secretary should know in advance what will the boss work assigned by yourself, and get ready for your arrival.
2.8.1 can analysis problems
Although things very urgent, but as a secretary personnel still needs to be calm. First of all should be analyzed what remedial measures can be taken; After the deal with these problems, will be fully estimated consequences; If there are negative consequences, will take new measures to put the consequences to reduce to a minimum; In addition, because the boss change in the schedule, should be timely and relevant aspects (such as drivers), to maintain each department work coordination.
The secretary shall take remedial measures, of course, not only that, but these measures require a secretary with one, in two or three minutes, for the rest of the time not many in total. In the snow on the analysis of various problems, in fact has the priority to the interests of the company.
When problems arise in front of you, you need to be able to analysis the essence of the problem, it is a what kind of problem. Need to be able to do this, would require the secretary often keep a kind of "problem consciousness"; Only in this way, you no matter what problems will be in no hurry, calmly face.
2.8.2 possess the knowledge and experience to solve the problem
The problem analysis, also has the knowledge and experience to solve the problem. In front of the problem, we should first think what you row is good, what measures should be the priority, the sole criterion for judging what is good for boss is how to do it.
Have a problem, is about to come up with a solution to the problem, therefore, the secretary must have rich knowledge and experience. Only in this way, no matter what problem, you can find a flexible solution.
2.8.3 can act quickly
Think the good way to immediately into practice. At such times, the secretary must be calm, if you have a worry in my heart, it may not necessarily be understood to say; Each other on the phone, the along while also didn't catch what you said is how to return a responsibility, so, he may also follow you to worry. In this way, not only a waste of time, and the relationship between deadlock, disorderly mistake.
No matter how you read the question thoroughly, also no matter what you come up with good solutions, if you do not act quickly to solve the problem, the problem is still. For boss, he is more a result, therefore, the secretary of the action is the most important.
2.9 internal communication and coordination skills
As a senior secretary, grasps the good business philosophy, to deal with interpersonal relationship inside the company is a compulsory lesson. Senior secretary must attach importance to and effectively communicate with the internal association "and work. Senior secretary of internal coordination and communication work, mainly deal with relationship with leadership, with colleagues, and subordinates, to establish a good interpersonal relationship. To do a good job of internal coordination and communication, also be a good bridge of communication up and down. In this kind of communication activity, the first to comprehensive and accurate grasp the leadership intention, timely and properly to employees; More comprehensively and accurately grasp the situation of the employees, requirements, opinions, and feedback timely and clearly to leadership or the department concerned.
Secretary in gathering information for the boss's decision, need each department to provide help, the stand or fall of the secretary personnel relationship with these departments, directly or indirectly affect the secretary to the quality and quantity of the collected information. If you don't have good interpersonal relationship, it is hard to get really valuable information, work is hard to begin. So, the secretary must rapport with the various aspects to build up mutual trust. Due to various reasons, interpersonal relations in the workplace is actually very complicated, so, good at dealing with all kinds of interpersonal relationship is an important symbol of a secretary experience.
How to do a good job of the internal coordination, communication:
2.9.1 key lies in honesty
For a company, its investment in factories, sales, marketing, research and development department is its combat troops, and secretary of the department is equivalent to forces general staff, the secretary is equivalent to staff. For secretary, often someone will come to help, and itself in the same job also need each department to cooperate, and let people with a lot of work also. To do well secretarial work, not only to get the trust of boss, but also got the trust of all departments, and is a long-term trust. So, the secretary must know their place, honest.
The secretary for the boss to colleagues, to be honest and to be honest; To be honest, our company's foreign units are also to be honest. Secretary to answer the phone often there will be some mistake, if it's within the company, it is ok to explain it a little bit; If the person is outside of the client, you lack of sincerity, so, the other is easily misunderstanding to you, later is very difficult to explain.
Once, when the boss is coming a few customers, to the secretary called on several female also have dinner together at the same time, there is no way, I also won the lottery didn't go to the secretary must think that I will not give her face, at the dinner table I really realized what be called distress, but also can't show, give the boss enough authority to try to show the active.
2.9.2 never "Smith"
Secretaries often have to deal with supervisor in charge of the business department, so it is important to pay special attention to is that your boss is responsible for the business is not his to take charge of the business, the boss of subordinates not his subordinates. Secretary himself has no power, just perform supervisor's instruction. Therefore, the secretary in dealing with various departments, mustn't talk with your boss. Secretary under various circumstances, should not only seriously, and improvisation.
Because the secretary agency boss often exercise their functions and powers, some secretary often will produce an illusion, think oneself like boss have real power this is very terrible. Is a comprehensive coordination department, secretary department in coordinating relations and contradictions, the general department should try to take the guidance, to discuss "soft" means to solve the problem of accommodation. Secretary more closely with the enterprise leaders, easy to make some of the people in the company to the secretary fear psychology, therefore, the secretary for the men of boss, is not directly responsible for the department, such as others, are going to stay with the ceremony of, must pay attention to this secretary. Take my position personnel, human relations are important, both superiors and subordinates, and must be treated carefully, to respect others is to respect yourself.
2.9.3 have conflict is normal
Many people may not understand the work of the secretary department, they thought that batch do not batch of all kinds of report, the company leadership to see who didn't want to see who, is secretary of the department have the final say, some people see leadership or their application report is not approved, are considered to be the secretary, so they're always the secretary of the department to get angry. Someone who knows there are, of course, this is not the responsibility of the secretary of the department, but they are not directly toward the company leaders to get angry, so I had to the secretary of the department as a punching bag.
Due to the different perspective, secretary of the department with the department of some contradictions, cause some misunderstanding is normal. Secretary cannot "Smith", is not to say that in the case of conflict is not speak the principle, blindly blindly tolerance.
Secretary is just an ordinary clerk, however, in the eyes of some people, the secretary is always in the "one person, ten thousand", so, when you do one thing, should think twice before you do. Because is led by assistant secretary, in the eyes of some people, no matter what the secretary do, she is for leadership in business, some even thought it was leading to let you do that, so, the secretary must pay attention to their words and deeds, don't be quarrelling with others.
Gigged "2.9.4 what circumstances"
Within a company, human relations is the most complicated and the most sensitive relationship. If a dispute vortex, as a secretary, unless associated with their best the farther from the vortex, the better. In general, the secretary should not be involved in the company internal various is spiral, but has a relationship to the company some big decisions in the future, the secretary should unreservedly collected information provided to the boss himself. If this is a "report", as a secretary, it's time to hit the "report", will have to play "report"; Not because they're afraid to upset people, affects their relations and to preserve our sanity, otherwise, is malpractice! The interests of the company is higher than the interest of the individual forever! This is as a professional secretary, must abide by the rule of the least.
2.9.5 support each other
Because the boss around work, office of the secretary of each department and is more, easy to get into the habit of elaborate the somebody else so some secretary. Elaborate the somebody else is really easy, don't bother to already, do not need to pay the price, also won't have any damage.
Do secretary did not everything seriously, but must be sincere, processing all kinds of interpersonal relations, must take a long-term view, and this kind of long, not a year or two, but ten years twenty years. Convenient with people, with very convenient. As a secretary, often will help leaders to deal with some of this emergency. The secretary's personal relationship come from? Only the accumulation of at ordinary times on your own. In fact, in many cases, when you need someone's help, also was the time that others need your help. Most of the time, you give to others help, does not need how much to pay, just lift a finger, sometimes even accommodate them. It can be said that each time you help others, you could build a relationship, or a new kind of network. This new relationship, or network, it may bring you a new opportunity. Enthusiasm to help others, wide knot good causes and conditions, honest, and trustworthy, honest, is a secretary of the behavior, is also work. If someone does not cooperate with work, sometimes deliberately puts his own work, should truthfully reflect to the boss, see if I can adjust his job properly.
2.10 as a good modern secretary, he should also learn to drive a car
In the highly developed modern society, science and technology in the related principle of secretarial science culture and theory of knowledge, has added a computer operation technology, and learned to drive a car, this can yet be regarded as a qualified modern secretary, real knowledge of, technical proficiency, skills enhancement, along with the progress of The Times constantly to recharge themselves, trying to make a jilted era of modern secretary, even if in the talent in today's society, he also is still the darling of The Times, not abandoned by the society.
Third, the secretary ability depends on their own quality
Secretary is a contemporary leader, beside the experimenter to handle daily affairs, which do article handle affairs office will information, communication, coordination, complete the tasks assigned by staff assistant, provide tracking service. Counsel have participate in government and political affairs, comprehensive coordination, supervision and inspection is gleaning and other major responsibility. Secretarial staff with high professional quality, work quality and efficiency of high and low, is directly related to the party and state policies and the rise and fall of the right to carry out and causes of success or failure. To enhance the professional quality of the secretary, we must strengthen the moral quality, professional quality of secretarial staff and the cultivation of psychological quality.
3.1 professional moral quality
Secretary personnel should do well the job, there must be have noble professional ethics. The so-called professional ethics, it is to point to different social responsibility and service personnel shall abide by the code of ethics. It through people's beliefs, habits and social public opinion and play a role, as people judge right and wrong, identify the standard and the measure of good or bad. A secretary personnel, if you can't put the "DE" in the first place, even if there is "know-how", "" Zhang Liangzhi, cannot be regarded as a qualified secretary. Improve the quality of the secretary personnel's own professional ethics, should pay attention to the following:
3.1.1 steadfast, completes the labor of duty
As a secretary, the most fundamental one is to seek truth from facts, conscientious work. Secretary does not name, not for profit, work hard, spearhead the unsung heroes. Is often, but they don't sign, also don't get the payment; Often organized the meeting, but he never stage; Often stay up late, but still have to work during the day; Holidays can park, slip roads, sharing family happiness with your family, but his is on duty, cannot rest; Others wronged also can say a few words, and the secretary have to be absolute obedience is the first duty of a, and so on. The secretary personnel responsible for secretarial staff in the work to be honest, not fraud, unauthorized or abuse of power.
3.1.2 auxiliary leadership, being a good staff
Someone mentioned the question: as a secretary, according to the leadership intention management and when staff sometimes conflict, if the leader's opinion is wrong, and he does not accept my advice, how to do? Here to pay attention to the following three points: first, don't expect leaders take all secretarial staff suggestion; Then don't think that his opinion is right, Finally, clear understanding, leaders are decision makers, the secretary shall not be entitled to strong leader should follow their opinions. Comrade deng xiaoping once said: "our organization has a principle, is the subordinate obey superiors," "for the superior decisions, instructions, must carry out" at a lower level. Don't self-righteous is secretary personnel vocational moral character is an important factor.
3.1.3 integrity, noble personality
Secretary beside leaders work, need to report back to the leaders, anytime and anywhere provides view of things. The secretary work requirement must be fair, objective and detached. Work involves the personnel, must never borrow of jobbery speak ill of others, it is a virtue, is a discipline.
3.1.4 modest and prudent, approachable
Secretary job nature secretary personnel should obey the leadership and boss, caring staff. If the secretary personnel boasts a talent without obey leadership or because they have a position but not respect subordinates, he is lack of the professional moral cultivation at the very least. Finally will be one of the three examples of infuriated. The man is very talented, is good at writing articles, but strange characters. In cao cao's courtesy not thick and cursed cao cao; Turn to liu table there, and many times to offend liu table; As a secretary to jiangxia satrap howie, yellow reuse him, admire his gift, but, after all, when playing chess and howie scolded, can be the consequence.
3.1.5 seeking truth from facts, fulfill their duties
Secretarial staff work attitude and work quality, to a certain extent, directly affects the construction of the style of an unit. Only establish a strong sense of responsibility, secretarial staff to pay attention to the image and reputation maintenance unit, anytime and anywhere can work earnestly, attitude, play decisive, in front of anyone, in dealing with anything, show the good thought culture and professional ethics accomplishment, can truly improve the quality and level of the secretarial work. If the secretary personnel work in irresponsible,.however, muddle along, is bound to bring to the job losses, affect unit, is also the embodiment of the lack of moral accomplishment.
3.2 professional quality
Secretary personnel business quality concentrated reflection on the ability to work and working method, a secretary personnel only in peacetime work diligently study, diligently study, diligently investigation, summarization, and constantly improve the level of their own political and cultural levels. Political level refers to the Marx and Lenin theory accomplishment, know the question ability, the understanding of current policy and control. Cultural level refers to the basic knowledge, ability and so on. This is the secretary of business literacy soil and fertilizer, is also part of business literacy. Then, the secretary personnel's business accomplishment on the job is how to improve?
(a) a lifelong learning - thick language
On the learning content, focus on policy, learning theory, learning business, economics, law, science writing, learn computer, modern market and technology knowledge, to broaden the knowledge; At the same time, but also in practice to study, work, while learning, summary, while improving, enrich written manuscripts vivid; Learn from the leadership, learning leadership speech conception, when dealing with problems of skill, make the manuscripts ups and downs and leadership language, way of working to achieve highly harmonious; Learn from colleagues, take long, fill yourself short, try to do a more specialized, can qualified secretary.
(2) constant exercise - strong ability
As much as possible to arrange the secretary personnel thorough investigation and study, understand "private", access to the first-hand information widely, in this way, can fill their "database", enhance writing ability; And can lead to provide accurate and reliable basis for the decision-making of science. In today's era, the secretary personnel on the one hand, the influence of the open environment, should be with strong initiative and initiative, on the other hand, most had higher levels of education, more should be thinking of independence. If there is no sense of self, how can "participation in government affairs", "management"? So as a secretary personnel, should exercise and cultivate their ability of independent thinking and singular, so before the decision to provide effective basis, after the leadership decision-making correctly understand its intent. Of course, the secretary personnel at the same time of strengthening self-consciousness, note also the unity of opposites of self awareness and consciousness.
(3) strengthen the specification - discipline
Strictly follow policies and regulations and document specifications; In the spirit of seeking truth from facts, faithfully reflect organization will; Accurately grasp the objective laws, policies and regulations, organizing the will and the leadership intention, is the most basic request of secretarial services in official document, is the foundation of the official document effectively play a role of management tools. In strict accordance with the party and the country's official document rules governing NiWen, are services in official document must be followed in the criterion.
(4) strengthen management - to promote efficiency
This aspect, mainly establish and improve various rules and regulations, implement management standardization, systematization and scientization, especially focus on management by objectives, each of the manuscripts for secretary personnel, should be in accordance with the ease and quantify the completion time, half year summary, annual examination, according to the integral amount weigh the literary writing task next year. Points, high quality arranged more more, less, less quality bad arrangement or change another job, and according to the total score to assess the pros and cons of secretarial work, the implementation of rewards and punishment.
(5) to study the business spirit - the mind
As a successful member of the secretarial staff, I think can satisfy leadership rest assured is a duty, if you want to do this, must have excellent business skills, must have a secretary personnel should possess various aspects ability. Such as: understanding of the problem, analysis and processing ability, strain ability, social ability, in real life to help for the leadership, troubleshoot. In prosperity, can make the leadership more east wind, to help leaders to confront adversity.
Secretary personnel should, therefore, have a certain "strategy", should be resourceful, good at planning, is a quality requisite to a secretary who, if can plan properly, the leadership award, will surely in the way of secretarial blossom extraordinary splendour.
(6) accumulate experience - live
Secretary's talents have many aspects, such as to grasp skills, language ability, organization and coordination ability, etc. Secretary work with leaders, often accept the task, report the work. Leaders talk have their own different characteristics: Jane or detailed, fast or slow, straight or curved, differ in thousands ways. Sometimes, he said, as the secretary got it. As a matter of fact, secretary heard with leaders in the mind think there are a certain gap. It's all by secretary to grasp. Only the intention to understand, grasp accurately, to perform well. Secretary's expression ability plays an important role in business function. In daily work, and on, for all can't talk too slow, Russell, long, ambiguity. But should be concise understand, telegenic, loyal to the truth. Only in this way, in the process of transmission can good coordination and organization. And coordination, the organization's ability to work in the usual learning, accumulating and summarized.
3.3 the psychological quality
Psychological quality is the foundation of the secretarial staff basic quality. In the face of the complicated daily work and social some prejudices and using some useful secretary position to make some wrongdoing, immoral trading for their own interests. Caused very bad effect to the society, people, give people prejudice against the profession, the secretary to bring huge psychological pressure. A secretary if you don't have good psychological quality, and is difficult to fit for the job. If you want to become a successful member of the secretarial staff, must learn to adjust their psychological balance keep good state of mind, confidence and determination, perfecting personal optimistic, open-minded character.
3.3.1 balance psychological - steady mentality
Emotion is the joys and sorrows of mental state, etc. Emotion is the secretary of the secretary of whether objective things meet the need of inner experience. A good secretary should consciously cultivate their good emotion quality, grasp their own emotional state, stable state of mind, can calm, calm, agile, decisively to deal with problems. Must strengthen the sentiment of the tutelage, has the noble moral sense, the aesthetic feeling of health and the height of the sense of reason.
3.3.2 rainfall distribution on 10-12 firm faith, strong will
The resilience of the will is strong confidence, the secretary personnel the guards and the safeguard of the mind. A way, cross the rubicon, at any cost, any sacrifice to achieve the goal of determination, perseverance and confidence, is the key to secretary to overcome, remove all difficulties.
Has a strong will, but not all the great achievements of the psychological characteristics of people, but also on the ordinary post www.maka7.com www.zuoxuanroujian3.com obscurity, not as their "green" "red" is a typical psychological characteristics. Do one thing, to complete a job, can have refused to let go drive and perseverance, to reach the goal is to judge whether the secretary has a standard of tough willpower.
3.3.3 perfect personality - has a wide
Character is reflected in people's attitude and behavior of the sum of relatively stable psychological characteristics. Secretary as a "housekeeper", we care about work everywhere, concerned about the collective and CARES about the populace, to the collective not indifference, to the masses, to try to fit in, get along, don't lonely wild, out of the crowd.
Different character of superior, treat people the way life often is not the same, personality differences caused by different state. Personality differences also caused a different state. The particularity of secretarial work, the secretary personnel's character is optimistic and cheerful, strong, agile strain, humorous and friendly cooperation.
Secretary is a challenging job, must on the basis of emotion, to rise to the will, to get to the target incentive secretary in climbing the mountain road. As a secretary, if you want to stand out in the crowd, outstanding, you must give up the past passive conservative psychology, and with a positive initiative to greet all. Construction of socialism with Chinese characteristics in the big, all walks of life, party and government organs at all levels need to have a large number of smart secretary, high efficiency management can adapt to modern society. As a result, the continuous extension of secretarial staff in theory and application of knowledge, improve various ability at the same time, also should conscientiously strengthen the secretary of the professional moral quality, professional quality and psychological quality, combination of internal cause and external cause. Times put forward higher requirements for secretary personnel, personnel engaged in the work of secretary in all walks of life of only by constantly strengthen their own competence and to overcome the deviation of the thought and behavior on to handy on the post and make greater achievements.
Fang Guoxiong, "secretary study", 1990
Fan Lirong, "secretary - national vocational qualification training tutorial", in 2003
Zhong Xiaoan, secretarial science magazine, 2004
My research paper is in my tutor XXXX division completed under the loving care and guidance. He serious scientific attitude, rigorous doing scholarly research spirit, strives for perfection the work style, deeply www.yulematou.com www.14se.net infected and inspired me.
Xx teachers not only give me academically with careful guidance, but also in the thought, takes good care of me in life, in this to express our sincere thanks to the xx teacher and respect.
In the paper the completed, my heart can't calm, from began to enter the subject thesis is completed, how many respectable teachers, students, friends gave me speechless help, here please accept my sincere thanks! At last I would also like to thank culture I grew up almost all parents, thank you!
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